90% of streaming issues can be fixed in under 2 minutes. Find your solution below.
Unplug your Router and Device for 60 seconds. This clears the DNS cache and resolves IP conflicts.
If your stream works on 4G/5G but buffers on Home WiFi, your ISP is blocking you. Use NordVPN or Surfshark.
WiFi interference is the #1 cause of 4K lag. Always use an Ethernet cable for big match days.
This is almost always a typing error. Please verify:
In your app settings (Smarters or TiviMate), go to EPG > Refresh EPG. If that doesn't work, clear the app cache in your Firestick/Android settings. Note: Some boutique channels do not provide 24/7 EPG data.
This is ISP Throttling. UK and US providers (Sky, Virgin, BT, Comcast) use deep packet inspection to slow down IPTV traffic during peak times. Unlike Kevin IPTV, our servers are load-balanced, but we cannot bypass your local ISP's speed limit without a VPN. Switch your VPN to a 'Netherlands' or 'Switzerland' server for best results.
Standard subscriptions allow for 1 connection at a time. If you try to stream on two devices simultaneously, the first one will be blocked or loop. For multi-room access, please upgrade to our Family Plan.
Our 4K channels use High Efficiency Video Coding. This allows for 4K quality at just 15-20Mbps, significantly outperforming the legacy H.264 streams used by cheaper providers like Kevin IPTV.
If you experience minor stuttering, go to App Settings > Player > Buffer Size and set it to Small (1s) or Medium (2s). This creates a small data reserve to handle minor internet fluctuations.
Our engineers are available 24/7 on WhatsApp for technical support.