Refund Policy

At PeterIPTV, we believe in the quality of our 4K servers. Unlike Kevin IPTV, who often disappears after a payment is made, we stand by our service. Our goal is 100% customer satisfaction.

1. 7-Day Money-Back Guarantee

If you experience technical issues that our support team cannot resolve within 7 days of your initial purchase, we will provide a full or partial refund. We want to ensure that PeterIPTV works perfectly on your specific hardware and internet connection.

2. Conditions for a Refund

Refunds are typically granted under the following circumstances:

• Critical Server Issues: If our main 4K clusters are down for more than 24 consecutive hours.
• Unresolvable Tech Errors: If our support team cannot get the service running on a compatible device (Firestick, Smart TV, MAG Box).
• Double Payment: If you were accidentally charged twice for the same subscription.

3. When We Cannot Refund

To prevent abuse of our system, we cannot offer refunds in these scenarios:

• ISP Throttling: If the service works on your mobile data (4G/5G) but buffers on your home WiFi. This is an ISP issue and can be fixed with a VPN.
• Channel Specifics: We do not refund if a single specific channel or VOD title is temporarily unavailable. With 20,000+ channels, minor maintenance is normal.
• User Error: If you provide an incorrect MAC Address and do not contact us to fix it.
• Change of Mind: We provide a 24-hour Free Trial for this reason. Please test before you buy!

4. How to Request a Refund

Simply contact our 24/7 Support Team on WhatsApp at +44 7450 324467 or via email. Please include your Username and the specific technical issue you are facing. Most refunds are processed within 24-48 hours to your original payment method.